![]() ![]() We don’t guarantee that we will receive your returned item. If you are shipping an item over $1,000, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund. Matcha tea leaves grow slowly in shady plantations, then the freshly dried leaves are slowly ground in stone grinders to create a fine, jade-green powder. You will be responsible for paying for your own shipping costs for returning your item. Matcha is exquisite: just a few dozen tea farmers possess the complex knowledge to produce this tea. To return your product, you should mail your product to: 1 Presidential Way, Suite 104, Woburn MA 01801, United States If you need to exchange it for the same item, send us an email at and send your item to: 1 Presidential Way, Suite 104, Woburn MA 01801, United States. We only replace items if they are defective or damaged. ![]() Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Try our Butterfly Matcha Latte today and let the captivating flavors take you. ![]() ![]() Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We use the culinary grade matcha from Aiya in both our drinks and pastries. Any item not in its original condition, is damaged or missing parts for reasons not due to our error Actual product packaging and materials may contain more or different. There are certain situations where only partial refunds are granted (if applicable) Ingredients Ceremonial Grade Matcha Green Tea, Non-GMO Soluble Corn, Fiber (Dietary Fiber). Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. If 10 days have gone by since you received your purchased order, unfortunately we can’t offer you a refund or exchange. This product is not intended to diagnose, treat, cure, or prevent any disease.Our policy lasts 10 days. These statements have not been evaluated by Health Canada or the FDA.
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